GitLab UX Heuristics

GitLab publishes its UX heuristics as a living, public handbook resource, giving teams a structured way to evaluate usability and design quality. The heuristics outline the criteria used by GitLab’s UX team to grade experiences and make design decisions, and the handbook includes scoring guidance for consistent evaluations. Complementing the heuristics, GitLab’s UX Scorecards describe a lightweight process for reviewing workflows, capturing findings, and tracking improvements over time. Together, these pages provide a practical, real-world framework for running heuristic reviews, creating scorecards, and aligning cross-functional teams on what “good” looks like. It is a strong reference if you want a concrete set of heuristics plus a repeatable scoring workflow instead of generic checklists.